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These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website (hereinafter "the Website"), of which COMERCIALIZADORA DE BELLEZA S.A.S.(from now on THE COMPANY) with NIT 890.932.154-4 and main address in Carrera 48B No. 16 Sur - 50 Medellín, is the owner.


Through its website, THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must have the status of "USER", which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of USER supposes the adhesion to the Conditions of Use of the version published at the moment in which the Website is accessed. In any case, there are pages of the Website accessible to individuals or legal entities that fail to register or initiate a product purchase (hereinafter, "USERS"). In this sense, USERS who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that this may be applicable.

THE COMPANY wants to let its USERS know that it is exclusively directed to the Colombian territory (Hereinafter, the "Territory"). THE COMPANY does not send shipments to post offices or military bases, nor accept no request when it is not possible to identify the recipient of the order and its address. Also, do not perform orders abroad. If a user is interested in receiving some article outside the mentioned territory, it should be; contact THE COMPANY through the established channels.


The descriptions of the products displayed on the Website are made based on the information provided by THE COMPANY and its suppliers. However, the information given about each product, as well as As the photographs and videos on the web page of THE COMPANY, are displayed on as a guide, the colors on the screen may vary depending on the configuration and resolution of the screen of the monitor or device. THE COMPANY tries to reproduce the colors on the screen as closely as possible to the actual colors of the products.


THE COMPANY is established in Colombian territory. The prices of the products shown on the Website include VAT, as well as like all taxes and applicable taxes.


THE COMPANY informs the USER that the number of available units is kept up to date with the holdings in stock. In no case THE COMPANY will put to intentionally sell more units than you have.

THE COMPANY will do everything possible to please all your USERS in the demand of the products. However, sometimes, and due to causes that are difficult for the COMPANY to control, are human errors or incidents in the information systems. For the assumption that the product is not available after the order has been placed, the USER will be informed by email of the total or partial cancellation of this. The partial cancellation of the order due to lack of availability does not give right to the cancellation of the entire order. If, after this cancellation, the USER wants to return the delivered product, it should follow the stipulations in the Return section.


The "Registration" form of asks users for personal information such as name, date of birth, electronic address and physical address. By completing the form, the USER gives his express consent for COMPANY and / or third parties that have commercial links with it, to carry out operations to process their personal data such as collection, storage, use, circulation, or deletion, in the terms of this Policy. The personal data will be submitted to processing for the development of commercial, transactional activities, for the dispatch of orders, answer the queries about products and services offered, for the realization of studies for statistical purposes, knowledge of the user, to send you information about news, products, services and special offers, for the development of activities related to computerized services, telephone services, collections or others of a similar nature and to inform users about changes to this policy. THE COMPANY is not responsible for the accuracy of the personal data provided by its USERS. The USERS guarantee and respond, in any case, of the accuracy, truthfulness, validity and authenticity of the personal data entered.

THE COMPANY will deal with your Personal Data for as long as it is necessary to comply with the aforementioned purposes, and / or as long as it is necessary for the fulfillment of legal or contractual obligations.


THE COMPANY uses a secure server which establishes a connection so that the information is transmitted encrypted, using the ATENEA SERVICES platform. Through it, the data is stored in databases through SQL queries handled by sessions and with an encryption system to guarantee that whoever accesses this information has an authorized access.


When selecting a Product, it is automatically added to the shopping cart. All & iacute; You can change the quantities or withdraw the product according to the intention of purchase. As well as same, it is possible to obtain an estimate of the shipping costs. The shopping cart is indicative and under no circumstances represents for the COMPANY a quote or a commitment to maintain prices within the Website or in other


The USER agrees to pay at the time he places the order. The ticket or proof of purchase corresponding to the purchase order will be available and it could be visualize in, by access to profile and clicking the tab "My Payments".

The USER must pay the amount corresponding to their order by payment through credit card and PSE debit card.

Card payment is made through the payment platform with its security protocols PCI and PA-DSS.

The USER should & aacute; notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or phone, in the shortest possible time so that THE COMPANY can make the necessary arrangements.

The products and services offered on the website of THE COMPANY, unless a different form is indicated for particular cases or offers of certain goods or services, can only be paid with the means that in each case are specifically or indicated..The use of credit cards will be subject to the provisions of these terms and conditions. In case of contradiction, what is expressed here will prevail.

All the transactions made in the web page of THE COMPANY are subject to a process of validation of inventory, means of payment and personal data. The orders that do not approve this validation process will be rejected by the system. The result of the validation will be informed the customer via email and if money has been debited, it will be processed. the return to the same means of payment.


THE COMPANY has the highest security measures commercially available in the sector. In addition, the payment process works on the payment platform with its security protocols PCI and PA-DSS.


Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will send it to us. always an email to the USER confirming the details of the purchase made.

The purchase of a maximum of 5 units per number of products selected from the same reference is allowed. Purchases that exceed the number of units advertised as the maximum allowed per client, will be canceled and in case of payment has been made will proceed. to the return of the money according to the means of payment used.


I. Delivery of the product

THE COMPANY undertakes to deliver the product in perfect condition in the address that the USER uses in the order form, and that in any case it should be; be included within the Territory. In order to optimize the delivery, we thank the USER that indicates an address in which the order can be delivered during normal business hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the USER in the order form does not conform to reality or have been omitted.

II. Delivery term

We will send them through a courier company. The order placed by you will be; delivered within a maximum period of five (5) days, counted as of the confirmation of payment of the order, this applies only to capital and intermediate cities. For rural areas and low coverage delivery will be made; according to the transit conditions arranged by the courier company.

Generally, for credit card payments in domestic sales will be shipped. The day after the sale was made and for credit card payments issued abroad, the time will be the same. of two easy days.

These terms are approximate, and therefore an estimate. Therefore, it is possible that it varies due to logistical or force majeure reasons. In cases of delays in deliveries, THE COMPANY will inform. to its USERS as soon as they have knowledge of them. Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the USER, which is materialized through the control system used by the transport company. Delays in the delivery will not be considered those cases in which the order has been made available to the USER by the transport company within the agreed period and could not be delivered due to an imputable cause. USER.


The minimum order for is $ 70,000 (seventy thousand pesos / l) for which the delivery will be made free of charge only for capital cities of the Colombian territory..
Once the order leaves our stores, you will be sent an e-mail or a call will be made notifying you that your order has been accepted and is being sent. For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Undelivered Deliveries and Lost

If at the time of delivery the USER is absent, the carrier will leave. a voucher indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the messaging delivery service, the execution of a series of follow-up actions, aimed at guaranteeing that the delivery takes place. If after 24 hours have passed after the delivery to the delivery of the order has not been agreed delivery, the USER should; get in touch with THE COMPANY. In the event that the USER does not proceed so, after 36 hours have elapsed from the delivery to delivery of the order, this will be returned to our stores and the USER should take care of the shipping and return costs to origin of the merchandise, as well as as of the possible associated management expenses.

IV. Diligence in the delivery

The USER must check the good condition of the package before the carrier that, on behalf of THE COMPANY, makes the delivery of the requested product, indicating on the delivery ticket any anomaly that could be detected on the packaging. If, after reviewing the product, the USER detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify THE COMPANY via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended (only pieces under warranty).


I. Return procedure

All products purchased from THE COMPANY may be returned and refunded, provided that the USER informs THE COMPANY of its intention to return the purchased product (s) within a maximum period of up to 3 days. Assets counted from the date of delivery and that the rest of the conditions established in this section are met.

  • The product must be in the same state in which it was delivered. and should keep your packaging, original labeling and stamp (including intact heat shrink all kinds of marks, stickers, stamps, etc. and without any type of alteration)
  • The shipment must be made using the same box in which it has been received to protect the product in such a way that it arrives at the warehouse of the COMPANY with the maximum possible warranties.
  • A copy of the delivery form must be included in the package, where the returned products are marked and the reason for the return.

In order to provide USERS with the return process and be able to do a proper follow-up of it, THE COMPANY establishes as the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one that had been requested, etc.), the amount of the refund will be refunded. If the reason is different, the cost of the return expenses will be at the expense of the USER. To proceed with a return, the following steps should be followed:

  • Inform before 3 calendar days from your reception that the product wants to be returned. The information could be made via mail to In case of defective products, the USER should make the photographic record for these cases.
  • THE COMPANY will inform to the USER of the address to which he must send or take the product.

II. Refunds to the USER

The return of the products will give place a refund equal to the cost of the products returned. In the event that the delivered product is defective or incorrect, THE COMPANY will reimburse. also to the USER the corresponding shipping costs. The USER should & aacute; make the photographic record for these cases. Returns and partial cancellations will give rise to partial reimbursements. THE COMPANY will manage & aacute; the return order under the same system that was used; for payment within 3 days from the confirmation of arrival at the warehouse of the returned order.

No refunds will be made in cash. Refunds will be made only to the personal account of the cardholder, prior to the process of bank certification.


These times are also conditioned to the validation of the order by PCI, therefore, the controls exercised by PCI in the terms of the previous paragraph, can extend the specified times. The indicated times include both the delivery of the Products at home, the preparation and sending of orders, and the delivery of the Products to the User by the transporter used.


THE COMPANY must & aacute; Respond for the quality, suitability, safety and good condition of the products it supplies. The term of the warranty would be the one advertised for each product. If the warranty period is not indicated, this will be of (1) a year, according to the articles 7 & ordm; and 8 & ordm; of Law 1480 of 2011. THE USER undertakes to give the management recommended by THE COMPANY.


The modification, reproduction, publication or transfer of any content to other persons, or its use for any purpose except to the extent permitted by current law, is prohibited. forbidden to disassemble, decompile, reverse engineer or attempt by any means to break the protection of the content. All the contents, elements and information of this Website including all text, format, images, music, brands, logos, teaching, commercial names, sounds, graphics, videos, animation, and other materials of this Portal are the property of COMERCIALIZADORA DE BELLEZA SAS Some of the Contents are protected by the laws of copyright and trademark. Any unauthorized use of the Services and Content of the Portal that violates the rights of property and intellectual property of THE COMPANY or third parties, may imply the initiation of the corresponding legal actions by the holders of the rights. The access or use of will not imply. in no way the concession or denial of any license, concession or right of use over any of the brands, names, logos, designs or contents protected by the intellectual property right of THE COMPANY or any third party, according corresponds. The creation of web pages, Internet sites, electronic documents or computer programs or computer applications of any kind containing hyper-links or marks that redirect the user to any Content of the web is not allowed. this Portal, without the corresponding authorization. Only the use of the contents of the web domain for information and service purposes is authorized, provided that the source is cited or referred to, the USER being the only one responsible for the misuse of the same.


The USERS and USERS are fully responsible for their conduct, when accessing the information of the Web, while they are browsing it, as well as as after having accessed.

As a consequence of the foregoing, USERS are the only ones responsible to THE COMPANY and third parties for:

The consequences that may arise from the use, with illegitimate ends or effects or contrary to this document, of any content of the Website, prepared or not by THE COMPANY, published or not under its name officially.

As well as as well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that may in any way damage, disable or impair the website or its services or prevent the Normal enjoyment by other Users.

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as how to eliminate them, limit them or prevent access to them, temporarily or permanently, as well as how to deny access to the Web to USERS and USERS that misuse the contents and / or breach any of the conditions that appear in this document.

THE COMPANY informs that it does not guarantee:

That the access to the Web and / or to the Web of link is uninterrupted or free of error.

That the content or software to which USERS and USERS access through the Web or the Link Webs does not contain any error, computer virus or other elements in the contents that may produce alterations in their system or in the electronic documents and files stored in your computer system or cause another type of damage.

The use of the information or content of this Web or link websites that USERS and Users could make for their personal purposes. The information contained in this website must be considered by the USERS and Users as informative and guiding, both in relation to its purpose and its effects, which is why:

THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore assumes no responsibility whatsoever for possible damages or inconveniences for USERS that could arise from any inaccuracy present on the Web.


THE COMPANY does not assume any responsibility derived, by way of example, but not limiting:

Of the use that the USERS or USERS may make of the materials of this Website or link websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Website or third parties.

Of the possible damages and losses to the USERS or USERS caused by a normal or abnormal functioning of the search tools, of the organization, not the location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program facilitates to the User.

Of the contents of those pages to which USERS or USERS can access from links included in the Web, whether authorized or not.

Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY by contractual means.

The access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise an adequate control over the activity of the children or minors under their care or to install any of the tools for controlling the use of the Internet with the object of avoiding access to materials or contents not suitable for minors, as well as as the sending of personal data without the prior authorization of their parents or guardians.

Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or link websites, nor will they respond, therefore, of the eventual Damages and prejudices suffered by the USERS or private and / or collective USERS as a result of said communications and / or di-logos.

THE COMPANY will not be responsible in any case when they occur: Errors or delays in accessing the Website by the USER at the time of entering their information on the order form, the slowness or impossibility of reception by the recipients of the confirmation of the order or any anomaly that may arise when these incidents are due to problems in the Internet, causes of unforeseeable circumstances or force majeure and any other unpredictable contingency beyond the good faith of THE COMPANY.

Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operative.

Of the errors or damages produced to the website due to an inefficient use of the service and in bad faith by the USER.

Of the non-operation or problems in the email address provided by the USER for the sending of the confirmation of the order.

In any case, THE COMPANY commits itself to solve the problems that may arise and to offer all the necessary support to the USER to arrive at a fast and satisfactory solution of the incidence.

Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, to extend them by duly communicating it, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly. , abuse or unhealthy behavior in the participation of them.


In case of fraud or unauthorized use of the credit card by third parties, the majority of banks and credit card issuers cover all expenses resulting from such fraud or misuse, which occasionally It may be subject to a deductible amount and for the period of time. In the event that the issuing company of the credit card or the bank charges the USER such deductible amount due to unauthorized transactions resulting from a purchase made in the Platform of THE COMPANY, it will be paid. to the cardholder up to a maximum of COP 100,000 (one hundred thousand pesos local currency). To be able to make such a refund, THE USER should & aacute; report this fraud to the company issuing your credit card (according to its rules and procedures of information) and immediately contact THE COMPANY by email to In the subject of the email, write "credit card fraud" and equally must provide evidence of the charge of the deductible amount (eg: policy of the issuing company of the credit card). This indemnity refund will apply only for purchases made by credit card using the secure server of and the unauthorized use of your credit card in the secure server. , for lack or negligence of ours, of which the USER is not responsible.


In the event that any clause of these Terms of Use is declared null and void, the remaining clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions. of Use. THE COMPANY could not exercise any of the rights and powers conferred in this document which will not imply. in any case the waiver of the same unless expressly acknowledged by the COMPANY or prescription of the action that in each case corresponds.


THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as as the present GENERAL CONDITIONS. Therefore, THE COMPANY recommends the USER to read them carefully each time they access the Website.

USERS and USERS will always have these Terms of Use in a visible place, freely accessible for all queries you want to make. In any case, the acceptance of the Terms of Use will be accepted. a previous and indispensable step to the acquisition of any product available through the Website.


This agreement will be governed in all its points by the laws in force in the Republic of Colombia.

In the event that any conflict or discrepancy arises in the interpretation or non-application of these contractual conditions, the Courts and Tribunals that, as the case may be, will know about the matter, will be those provided by the applicable legal regulations. in matters of competent jurisdiction, in which it is attended, dealing with consumers, to the place where the obligation is fulfilled and that of the domicile of the buying party.

For cases where the delivery is made outside the national territory, USERS are reminded that the purchases made on the Website are subject to Colombian legislation and the procedures will be carried out in Spanish.


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