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RETURNS

Our policy lasts 30 days. If 30 days have passed since Your purchase, unfortunately we can not offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Additional non-returnable products:

  • Gift cards
  • Some health and personal care products


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are some situations where only partial reimbursements can be guaranteed: (if applicable)

  • Any item that is not in its original condition, that is damaged or missing parts for reasons beyond our control.
  • Any item that is returned more than 30 days after shipment.


Refunds (where applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain number of days.

Late or lost refunds (where applicable)

If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not yet received the refund, please contact us at customer_service@maquillajetonos.com

Items on offer (where applicable)

Only items at regular price will be reimbursed, unfortunately the products on offer can not be re-founded.

Exchanges (where applicable)

We only replace items that are defective or damaged. If you need to change it for the same article, send us an email to customer_service@maquillajetonos.com and send the article to: Dg 74 B # 32 EE 127, Barrio Belén Medellín-Colombia.

Gifts

If the item was marked as a gift when it was purchased and sent directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by postal mail.

If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to deliver it to you later, we will send a refund to the buyer and he will know of your return.

Shipping

To return your product, you must send them to: Dg 74 B # 32 EE 127, Barrio Belén Medellín-Colombia.

You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping a product worth more than $ 250,000, you should consider using a trackable shipping service or purchasing insurance for shipping. We do not guarantee that we will receive your return.

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